Privacy Policy

SDD Freight Inc.

Effective Date: [Month Day, Year] | Last Updated: [Month Day, Year]

SDD Freight Inc. ("SDD Freight," "we," "us," or "our") respects your privacy and is committed to protecting the personal information that we collect and process.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website; request a freight or parcel quote; create or use an SDD Freight account; access our TMS; book, manage, or track a shipment; apply to become a carrier or freight agent; contact our teams; or use any other website, application, portal, or service that links to this Privacy Policy.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

1.1 Contact and Business Information

Full name
Company name
Job title
Business address
Email address
Telephone number
Billing address
Shipping address
Account username
Communication preferences

1.2 Shipment Information

Origin and destination addresses
Pickup and delivery contacts
Shipment dates
Commodity descriptions
Freight class and NMFC information
Package or pallet count
Dimensions and weight
Declared value
Hazardous material information
Special handling requirements
Residential or commercial location information
Accessorial service requirements
Carrier and tracking information
BOLs, PODs, rate confirmations, labels, invoices, and claims documents

1.3 Account and TMS Information

User accounts and permissions
Login activity
Quotes viewed or requested
Shipments booked
Carrier selections
Saved addresses
Documents uploaded or downloaded
Shipment tracking activity
Reports and analytics
API and EDI activity
Account settings
Support requests

1.4 Payment and Billing Information

Billing contact information
Bank or payment information
Credit application information
Transaction history
Invoices and account balances
Tax identification information
Credit references
Payment and collection records

1.5 Carrier Information

Legal company name and DBA name
MC and USDOT numbers
Tax identification number and W-9 information
Insurance certificates
Carrier authority information
Equipment and lane preferences
Safety and compliance information
Driver and dispatcher contact details
Banking and factoring information
Rate confirmations, tracking, delivery docs, and performance records

1.6 Agent Applicant Information

Employment and business history
Logistics and sales experience
Customer or book-of-business information
Professional references
Geographic market information
Contact information
Application and onboarding records

1.7 Device and Usage Information

IP address
Browser and device type
Operating system and device identifiers
Referring and exit pages
Pages viewed
Date and time of access
Approximate geographic location
Login history
Click and navigation activity
Cookie and analytics information

1.8 Communications

Email
Telephone
Online chat
Contact forms
SMS or text message
Customer support systems
Carrier and agent portals

2. How We Collect Information

Directly from you
From your company or authorized users
From shippers, consignees, carriers, drivers, agents, warehouses, or freight forwarders
Through our TMS, website, portals, APIs, and EDI connections
From payment processors and financial institutions
From insurance, compliance, safety, credit, and identity-verification providers
From government or public databases
From cookies and similar technologies
From third-party logistics and technology partners

3. How We Use Information

Respond to quote requests
Compare transportation options
Arrange freight transportation
Book and manage shipments
Generate BOLs, labels, and shipping documents
Provide shipment tracking and delivery updates
Communicate with shippers, consignees, carriers, drivers, agents, and warehouses
Coordinate pickups, deliveries, appointments, customs, and accessorial services
Provide FedEx Ground and UPS Ground shipping support
Manage cross-border transportation
Process payments, invoices, credits, and collections
Manage cargo claims and service disputes
Operate customer, carrier, and agent accounts
Provide customer and technical support
Verify identity and prevent fraud
Evaluate carrier authority, safety, insurance, and compliance
Evaluate agent applications
Improve our website, TMS, services, and customer experience
Conduct analytics and reporting
Maintain network and information security
Enforce our agreements and policies
Meet legal, regulatory, tax, insurance, and compliance obligations
Send service-related notices
Send marketing communications where permitted by law

4. How We Disclose Information

4.1 Motor Carriers and Transportation Providers

We may provide shipment information to authorized motor carriers, parcel carriers, drayage providers, final-mile providers, warehouses, customs brokers, and other logistics partners.

4.2 Business Partners and Service Providers

We may share information with technology providers, payment processors, insurance providers, collections agencies, and professional advisors.

4.3 Legal and Compliance

We may disclose information to comply with law, regulation, legal process, government request, or to protect rights, safety, and property.

4.4 Business Transfers

Information may be transferred as part of a merger, acquisition, reorganization, or asset sale.

5. Cookies and Tracking

Our website uses cookies and similar technologies for analytics, functionality, and performance. You may manage preferences through your browser or cookie settings.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

7. Data Retention

We retain personal information as necessary for business purposes, legal obligations, and to resolve disputes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your information, or opt out of certain processing.

9. California Privacy Rights

California residents may have additional rights under the CCPA/CPRA regarding categories of personal information collected.

11. Sale or Sharing

SDD Freight Inc. does not sell personal information for monetary consideration. Some analytics or advertising activities may constitute sharing under certain state privacy laws.

12. Other State Privacy Rights

Residents of certain U.S. states may have additional privacy rights. We will process qualifying requests in accordance with applicable state law.

13. Third-Party Websites and Services

Our website and platforms may link to third-party websites or services. We do not control and are not responsible for the privacy practices, security, or content of third parties.

14. Children's Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13.

15. International and Cross-Border Processing

Information may be processed in the United States or other countries where we or our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date will identify the latest revision.

17. Contact Us

For privacy inquiries, please contact us.